Terms & Conditions

General Terms of Transaction



Welcome to our online store www.labeautetotale.com where all the products of the company with the distinctive title "La Beaute Totale", based in Athens, are available for sale6946021201


Viewing, presenting, selling, transferring, storing, delivering and returning our products displayed on this site as well as the security of your transactions are governed by these terms of use, which we ask you to read before you navigate to e-shop and making your purchases. Navigating you through the e-shop as well as making any transaction or contact with our company means the unconditional acceptance of these terms of use by you. In the event of your dispute or reservation of part or all of these terms, you may send your relevant e-mail to eshop@labeautetotale.com before you navigate or execute the transaction, otherwise acceptance of all terms by you is unconditional.


Our company reserves the right to modify, renew or upgrade at any time and without prior notice of the user / consumer / visitor / member of e-shop (in whole or in part): a) part or all of these terms of use, b) the content of the e-shop and c) part or all of the external interface, structure or configuration of e-shop and its technical specifications. It is your responsibility to read them at regular intervals as the Terms in force at the time of the Contract's preparation (as defined below) are also applicable.

Also, the Company reserves the right at any time, without justification and without prior notice of the user / consumer / visitor / member of e-shop, to cancel, suspend or terminate the operation of e-shop. The user / consumer / consumer / member of e-shop unreservedly accepts and accepts all of the above by navigating and / or using e-shop services alone.

If you have any questions regarding the Terms or the Data Protection Policies, you can contact us using the contact form. The Agreement (as defined below) may be made, at your option, in any of the languages ​​in which the Terms are available on this website.


2. The information or personal information you provide us is subject to processing under the Data Protection Policies. By using this Web Site you agree to the processing of such information and data and you declare that all information and data you provide us is true and accurate.


3. Use of our Site

By using this web site and / or by placing an order through it, you undertake:

a. Use the site only to submit legitimate queries or orders.

b. Do not make false or fraudulent orders. If we reasonably believe that such an order has been made, we have the right to cancel it and inform the competent authorities.

c. Provide us with your email address, postal address and / or other contact details correctly and accurately.

You also agree that we may use this information to contact you if this is deemed necessary. If you do not give us all the information we need, we cannot promote your order.

By submitting an order through the website, you guarantee that you are at least 18 years old and that you have the legal capacity to enter into binding contracts.


4. Sales contract - Order of products.

The information contained in these Terms and the details contained on this website are not a sales proposal but a call for information. We will not be deemed to have concluded a contract between you and us in relation to any products except when your order has been expressly accepted by us. If we do not accept your order and the money has already been deducted from your account, then they will be refunded in full.

To place an order, you will be asked to follow the purchase process and press the "COMPLETE" button. You will then receive an e-mail from us confirming receipt of your order ("Order Confirmation"). Receiving the email confirms the completion of the order and its acceptance by us.


5. Availability of Products

The products offered through this website are available in Greece and abroad. All orders for products are subject to availability. In this respect, in case of difficulties in supplying or exhaustion of the products in stock, we reserve the right to inform you.

6. Order Rejection

We do not take any responsibility towards you or any third party to withdraw any products from this site and to remove or process any matter or content of the site or to refuse to process or accept an order after we have sent you the Confirmation Ordering.

7. Delivery.

Subject to the provisions of clause 5 above regarding the availability of the products and subject to exceptional circumstances, we will do our best to complete your order for the products listed in the Order Confirmation the delivery date specified in the Order Confirmation or, if a delivery date has not been specified, within the estimated time shown when selecting a payment method in any event within at the latest 30 days from the date of the Order Confirmation. The delivery of the products takes place through our co-operating carrier and their shipping time is between three and four (3-4) working days from the next day of Order Confirmation. Deliveries on Saturdays or Sundays are arranged on request with the carrier at an additional cost.

However, delays may occur in Cases such as, depending on the delivery area or in unforeseen circumstances.

If for any reason we fail to meet the delivery date, we will let you know and we will offer you the option of either continuing to purchase by setting a new delivery date or canceling the order with a full non-refundable refund.

For the purposes of these Terms, "delivery" will be deemed to have taken place or the order will be deemed to have been delivered when you or a third person at your command, other than the carrier, has acquired the physical possession or control of the products which will be evidenced by the signature of the receipt of the order at the agreed delivery address.


8. Non-delivery.

If it becomes impossible for the carrier to deliver your order, it will leave you an explaining note where your order is and what you should do to receive it and will contact you by phone. If, after 10 days have elapsed since your order is available for delivery, this order has not yet been delivered for reasons not attributable to our fault, we will consider that you wish to cancel the Contract and the Contract will be deemed terminated . As a result of the expiration of the Agreement, we will refund you without delay any payment received from you as soon as possible and in any case within 14 days of the date on which the Contract expires.

In the event of a loss of your order from a carrier's fault, we will inform you and we will ensure that if you continue to wish to complete the order, replace and re-dispatch the same products to you, otherwise we will refund you for any payment received from you.

9. Risk Shifting and Ownership of Products.

Product liability is transferred to you once you or a third party acting on your behalf, other than the carrier, has acquired the physical possession or control of the products. Ownership of the products is in your hands either with the full collection on our part of all amounts due in respect of the products, including shipping costs or delivery (as defined in condition 7 if later the collection).


10. Price and Payment.


The price of each product will be the one we define at any time on our website, except for obvious errors. We always make sure that all the prices on the site are accurate, but errors may occur. If we find an error in the price of any product you have ordered, we will notify you as soon as possible and will allow you to re-confirm the order at the correct price or cancel it. If it is impossible to contact you, we will consider that your order has been canceled and we will refund to you in full any amount you have paid. We do not have to supply any product at the wrong lowest price (even if we have sent you the Order Confirmation) if the price error is obvious and undeniable and can reasonably be identified by you as an incorrect price. Prices on our site include VAT, but not shipping costs, if you are charged for Shipping Expenses. Based on our company policy, shipping costs for purchases within the Greek territory of over € 40 (€ 35) are free for you, and for purchases below € 40 (€ 35), you are charged € 4 (€ 5) . Shipping costs for purchases within the European Union are free of charge for purchases of over € 100 (€ 100) and for smaller purchases you are charged € 10 (€ 10). Finally, shipping costs outside the European Union are charged at thirty (30 €) irrespective of the value of the purchased products. Prices may change at any time, however, subject to those specifically mentioned immediately above, any changes will not affect orders for which Order Confirmation has already been sent to you.

Once you've selected all the products you wish to buy, they will be added to your shopping cart and the next step is to promote the order and pay. To do this, you need to follow the steps in the purchase process by completing or verifying the information you are requested at each step. Further, during the purchase process, before payment, you can change the details of your order. A detailed description of the purchase process is provided in the Shopping Guide. The file with all your orders is available in the "My Account" field. Payment can be made by cash on delivery, with Visa, Mastercard and American Express credit cards, and via PayPal.

To minimize the possibility of unauthorized access, your card details will be encrypted in the safe environment of the bank you are going to drive. The bank reserves the right to request pre-authorization of your card to ensure that there is sufficient credit balance to complete the transaction.

Your card will only be charged if your order is shipped for delivery from our warehouses. If the payment is made via PayPal, the amount will be charged with the confirmation of your order.


When you click the "Finish order" button, you confirm that your credit card is valid and has a sufficient balance. Credit cards are subject to validation and approval checks by your card issuer. If your card issuer does not authorize payment, we are not responsible for any delay or non-delivery and we will not be able to conclude a contract with you.

11. Return Policy.


11.1 Right of Exit.

If you trade as a consumer, you may withdraw from the Contract within 14 calendar days unreasonably. The withdrawal period expires after 14 calendar days have elapsed from the day on which you or a third party acting on your instructions other than the carrier acquired the physical possession or control of the products or when ordering more products after the expiration 14 calendar days from the day on which you or a third party acting on your instructions, other than the carrier, acquired the physical possession or control of the last product. In order to exercise the right of withdrawal, you can inform us of the above mentioned contact information or by phone 6946021201 or by sending an email to eshop@labeautetotale.com or by writing to our contact form for your decision to withdraw from it the Convention with your express statement (eg by mailing a letter). In order to withdraw in due time, it is enough to send your communication about the exercise of the right of withdrawal before the expiration of the withdrawal period.


11.2 Exit Results.

If you withdraw from this Agreement, we will refund you without delay and in any case within 14 days of the date we were informed of the withdrawal and return of the products to our company, all payments we have received from you. The refund will be made using the same payment method you used for the original transaction. In any case, you will not incur additional costs for this refund. Without prejudice to the above, however, we may withhold the refund either until we receive all the products back or until we receive proof that you have returned the products, whichever comes first.

In particular, in this case the return and delivery of the products to us will be made after contacting us at +306946021201 or email at eshop@labeautetotale.com. You will then have to call your carrier to pick up the products from you and return them to our headquarters. After receiving it from us, we will return to you, as set out in the previous paragraph, and within 14 days, however, the total amount of purchases on your card (excluding shipping costs) or whatever payment you have placed and if the clothes are in good condition . You will not be charged for the return of our products to us. In this case, the products cannot be delivered to our retail outlets.

You are responsible for any impairment of the value of the products as a result of such treatment which alters their nature, characteristics and functionality.


Necessary conditions for exercising this right are: Do not use the product, remove any stickers or markers (such as stickers, branding, etc.) that have clothing, footwear and accessories on them. Also, all items should be returned to their best condition without undue damage (without prejudice to the return of a defective product), complete and packed (for items received in special packaging) and should be returned even to be accompanied by all the necessary documents.

12. Return and / or replacement policy for defective products - Goods changes.

 Our company takes every possible measure to ensure that all products (regardless of their species) are packaged specifically and carefully to reach you without damage. In very rare cases, however, one of these products may be damaged when shipped to you or you receive a product with a defect. For this reason, and irrespective of your above-mentioned right of withdrawal, which is not affected, we invite you to check the products upon receipt.

 In case you receive the product without expressing any specific reservation, you have received the product from our company unreservedly. However, if you find that there is a fault or a defect in the product, you can contact us by telephone at 2103400100 or e-mail eshop@labeautetotale.com, stating to us if you wish to be replaced with a new one or if you wish to exercise your right of withdrawal. If you wish to receive a new product to be replaced, the new product will be shipped without any additional charge.

 If the product you have received is proven to be defective from its construction, then: for clothing, shoes, clothing accessories you can ask to replace them with the same or another product of your choice and / or issuing a credit invoice or interest-free refund of the money paid if the product you wish to replace is not available, provided you send the relevant electronic order within five (5) days of receipt.

Changes of merchandise are made through the Return Form, which details the whole process. You will then have to call your carrier to pick up the products from you and return them to our headquarters. Upon receiving them from us, we will return you new merchandise of your choice, of equal value to those replaced. It goes without saying that the products that are being replaced are in good condition. You will not be charged for the return of our products to us.

13. Intellectual Property.

The entire contents of this website, but not limited to texts, photographs, drawings, commercial / financial data, programs, all kinds of files, labels / logos, the layout of labeautetotale.com etc. are the intellectual property of the company and are protected by the relevant provisions of Greek law, European and international conventions, intellectual property. Under no circumstances should their appearance and display on our website be construed as transferring and / or licensing and / or the right to use them. Based on the above, it is expressly prohibited to copy, distribute, transfer, process, store, reproduce, republish, modify, and reproduce, all or any related action expressly, in whole or in part, without the express prior written consent of the company. Otherwise, the above actions may constitute an infringement of the intellectual / industrial property rights of the company, which reserves the right to claim any positive and consequential damages incurred to it in accordance with the provisions of the applicable law.

The user / consumer / visitor / member of this website accepts and recognizes that the company has the ability to commercially (by itself or by third parties) exploit all of the items that appear on it and modify it whenever it wishes with or without prior notice from users / consumers / visitors / members.


14. Personal Information

a) Proper registration of personal data

Because your personal information and the contact information you provide on our website are extremely important for your electronic transaction with us because, as you know, these are among other things, the only way our company can communicate with you fulfill your obligations towards you and your orders, you must be sure that the information you have given us is absolutely correct and up-to-date (in the event of any changes you are required to inform us). Our company makes every effort to obtain from you the correct information and for this reason, you are asked to recheck and confirm these details at the end of your data completion. Therefore, our company has no responsibility in the event that any of its contractual or legal obligations are not properly executed and / or timely due to the sending by you of incorrect or unpublished personal information. In particular, any notice made at the email address or the mobile phone you have given us (e.g., the lack of availability of the product, etc.) will be considered valid even if it is not delivered to you due to an error in the or / or due to technical or other damage to your server, and / or to your telephone and / or telecommunication provider, and / or due to a change in your details (if you have not informed us in time). The same applies to the communication and shipping address of the products as well as to the fixed telephones. In any case, you are obliged to re-update your information whenever a change occurs.

b) Registered users

In order to better serve you and facilitate your future purchases, you will need to register as users on our site (log in) when you first submit an order request to our company. The information you fill in the form on our website remains in our company's system. Therefore, when you first send a request for a visit request, you are asked to open an account with us and create a user profile (Full name, gender and date of birth) using your own unique username & password. In this way you create your own unique page - a registered user page - in which your purchase history is recorded, you can track the stage of your new order request, the stage of sending the product you have ordered etc.

c) Data Protection & Cookies Policy

The issue of protecting your personal data is a very serious issue for our company that is treated as a top priority. To learn more about how we handle your personal information, click here for the Privacy Policy of labeautetotale.com. For Cookies Policy, click Settings and Cookies Policy at the bottom of our Web page.

15. Data and transaction security

Our company recognizes as a matter of major importance the issue of data and transaction security and therefore takes all necessary measures to safeguard them. The site protects its members from any data interceptions with the data encryption method. While browsing the site, your information remains encrypted and therefore not visible to third parties unauthorized. Encryption is valid at all stages and procedures for the transaction and sending of your personal data to and from our website. Also, in the process of executing credit card payments, credit data is protected by the encryption method. The data remains encrypted and is not disclosed to any 3rd person. The codes used for your identification are the E-mail or username and the Personal Security Password, which, each time you enter them, give you access with absolute security to your personal information . You can change the above codes whenever and as often as you like. The only person who has access to your information is you through the above codes and you are solely responsible for keeping secrecy and hiding it from third parties. In case of loss or leakage you must immediately notify us, otherwise our company is not responsible for the use of the secret code by an unauthorized person. The user / consumer / visitor / member of our website should also protect the confidentiality of his / her data and not disclose to third parties (albeit from his / her negligence) or to disclose the use of the data by third parties. For security reasons, we recommend that you change these codes at regular intervals and avoid using the same and easily detectable codes by using not only letters and numbers, but also symbols for and creating your passwords. The company reserves the right to make any damages whatsoever if the user / consumer / visitor / member of our website has breached the above obligations.

16. Limitation of Liability

The user / consumer / visitor / member of our website accepts fully and indisputably the exclusive right of the company to discontinue the use of the passwords on the services of the website and to discontinue the availability of the content and the information whenever it considers this company) that these terms are violated by him (user / consumer / visitor / member) or that there are or are indications and / or complaints that illegal acts or omissions are being committed by him / her. It may also interrupt, suspend, modify the operation of the Site in whole or in part permanently or temporarily at any time with or without prior notice from the User / Consumer / Visitor / Member. The company and its partners make every effort, within the framework of the technological control that they perform at regular intervals, to ensure that the services, content and transactions on our website are carried out smoothly and without interruption and that the high level of security at its disposal . However, it is not responsible if, for any reason, including the case of negligence, the website is disrupted or becomes difficult and / or impossible to access it, and / or if, in spite of the applicable security measures, "viruses" or other harmful software and transmitted to user / visitor terminals, or if third unauthorized persons interfere in any way with the content and operation of the site, making it difficult to use or causing problems in its proper functioning. unless expressly stated otherwise in these Terms, our liability in relation to any product purchased through our website is strictly limited to the amount of the purchase price of the product in question.


Subject to the foregoing, our liability is not excluded or limited to any circumstances in which it would be illegal or unfair to exclude or restrict or attempt to exclude or limit our liability. Subject to the foregoing paragraph and to the fullest extent permitted by law, and unless otherwise stated in these Terms, we assume no liability for the following losses, regardless of the cause:

a. Loss of income or income

b. Loss of commercial activity

c. Loss of profits or contracts

d. Loss of expected savings

e. Loss of time management or hours of work.

Because of the open nature of this website and the probability of errors in storing and transmitting digital information, we do not guarantee to the fullest extent permitted by law the accuracy and security of the information transmitted to or received from this web site, unless explicitly stated otherwise on the website.

All product descriptions, information and material posted on this site are provided "as is" and without any further warranties, whether express or implied, in addition to the warranties provided by law. You should keep in mind that the market for clothing, footwear and accessories over the Internet is different from the purchase of these items in a shop. Therefore, the colors that appear on the web page may vary or be affected by a variety of factors, including your computer settings, and that all sizes are approximate. In this respect, if you are trading as a consumer or as a user, we are obliged to deliver products conforming to the Convention, taking responsibility for any lack of compliance that exists at the time of delivery. The products are considered to be in conformity with the Convention when: (a) they are in agreement with the description and quality described by us on this website; (b) they are fit for the purposes for which normal products of this kind are used; and (c) have the quality and performance that is normal in products of the same kind and which is reasonably expected. To the fullest extent permitted by law, we disclaim any warranty other than those in favor of consumers and users who cannot legally be excluded. The terms in this term do not affect your rights as a consumer or User or your right to withdraw.

17. Links - LINKS to other websites.

Our site may contain references to websites for the content and services of which the company has no responsibility nor does it guarantee their continued and secure accessibility. Therefore, for any problem encountered during the visit / use of these websites, the user / visitor must address directly to the respective websites, which also bear the sole responsibility for remedying this problem. The company should not in any way be deemed to accept or adopt the content or services of the websites and pages to which it refers or links to them in any way. For any problem that arises when visiting the websites as sole responsibility are the respective administrator / owner of the website.

18. Other terms.

a) Alternative Dispute Resolution - Disputes - Applicable Law - Any dispute relating to goods or services you have purchased electronically from our e-shop may be resolved electronically and without your recourse to a court in the Alternative Dispute Resolution process, , as provided for by Joint Ministerial Decision 70330/2015, which harmonized the Greek legislation with Directive 2013/11 / EC. If you wish to resolve your dispute electronically, you should contact the website (http://ec.europa.eu/consumers/odr/index_en.htm) and follow the instructions provided there. Please be advised that the Dispute Resolution Entities authorized by our country that may resolve any dispute that may arise are the Independent Consumer Counsel (http://www.synigoroskatanaloti.gr) and the Ombudsman for Banking Investment Services (http: //www.synigoroskatanaloti.gr) : //www.hobis.gr). Any dispute that may arise with regard to the operation and use of the site, if the consensual settlement is not possible, the Courts of the City of Athens are competent. For any dispute relating to the interpretation and application of these terms and conditions and any other matter relating to the use of our site, applicable law is Greek law.


b) Invalidity of a term - If any of the aforementioned terms are or become invalid, the other terms of this Convention shall not be affected.

c) Modification of Terms of Use - These Terms of Use may be modified at any time by the Company with or without prior notice. Any changes to the terms apply to their posting on our site and our users / members are required to inform themselves of the content of any changes / changes to the terms.

d) Interpretative term - Anywhere in the present is a refund and / or credit to the client's account is always meant as interest-free.

e) Headings - The headings used in these terms of use are intended to facilitate the referral in terms of its terms and are not intended to be instrumental in interpreting the Convention.

(f) Delay in exercising a right - Any delay in the exercise by the parties (company and consumer) of part or all of the rights deriving from these terms does not result in a weakening or waiving of this right, which may be exercised at any time later fair judgment of the beneficiary.

h) Acceptance of terms - The user / consumer / visitor / member of the website declares that he / she has read these terms and accepts them as a whole and that he / she acknowledges that they govern all the services provided during the whole of his / of this website.